Política de reembolso

 

Order Cancellations

• Once your order moves into production, it cannot be cancelled, and no refund will be issued.
• To cancel, reach out to us at orders@rblape.com with your order number.

Tip: If you need to cancel, don't wait. The sooner you contact us, the better the chance your order hasn't entered production yet.

 

All Sales Are Final — General Products

Except for shoes (see below), all Rebel Ape® products are made to order. Because of this:

 

• We do not accept returns or offer refunds on general orders once production has begun.
• Please review your order carefully, including items, sizes, and quantities, before checking out.
• Double-check your shipping address at checkout. We are not responsible for packages lost or stolen due to an incorrect address.

 

Shoes — 100% Satisfaction Guaranteed

We stand behind every pair of shoes we sell. If you're not completely satisfied, whether it's the fit, the size, or anything else, we want to make it right.

 

Here's how it works:

 

• Shoes must be in pristine, unworn condition to qualify for a refund.
• Shoes must be returned within 30 days of receiving your package.
• Once we confirm your return, a delivery company will collect your package free of charge.
• A full refund will be issued once we receive and inspect the returned shoes. The typical turnaround time for processing refunds is 7-15 business days once we receive the item(s)

To start a return, contact us at returns@rblape.com with your order number and reason for return. We'll handle the rest.

 

Lost or Stolen Packages

If you believe your package has been stolen or misdelivered, please get in touch with your local carrier directly using the tracking number provided in your shipping confirmation.